When you think of first responders, what do you think of?  Paramedics?  Police officers?  Firefighters?  Absolutely.  But, do you think of 911 operators?  You should.  April is National 911 Education Month.  Galesburg Police Chief Russ Idle talks about the importance of a telecommunicator, along with some other issues, on Galesburg's Morning News with Will Stevenson.